Our Policies

Treatment
We will always provide you with a range of treatments and recommendations and discuss all the pros and cons of each to allow you the ability to make an informed decision most suited to your situation.

Whether it is time or financial constraints which are holding you back we will try to cater and work out a long term treatment plan to give you the best care possible. Talk to us today and let us know how we can help look after your better.

Appointment times
We exclusively provide you with an appointment time to look after you. There is plenty of free onsite parking available to our patients. We appreciate it if you could keep to the time as a courtesy for our other patients.

For new patients, we would appreciate if you would arrive approximately 10 minutes prior to your appointment, so that we may introduce you to our practice and obtain appropriate medical histories and contact information.

If for some unforeseen reason we run late, we will endeavour to contact you and keep you informed.

Cancellation
If you are unable to attend your appointment, we would appreciate it if you could let us know either by phoning or emailing us at least 2 business days before hand.

Health insurance rebates
We accept all health insurers. The amount of rebate you get will vary depending on your level of cover and how long you have held the insurance for.

We will do our best to ensure you get the most of your rebate.

Payment
Payment is required on the day of treatment.

Our practice accepts payments by cash, cheque, HICAPS, EFTPOS and credit card.

Privacy
All patient records are held in the strictest confidentiality and will not be distributed to another third party without your written consent at our surgery.

Please note that all x-ray records remain the property of Killara Dental.

Referrals
The best way for you to show your appreciation of our care is to refer your friends, family and colleague to us.

We thank you in an advance for your thoughts and look forward to welcoming them into the Killara Dental family.